The Workshop · From Idea to Momentum
See our seven services at work
One example project goes from the first message to launch day in front of you, and every panel on this page shows what we actually deliver
A new request from the website form
- Business
- A home bakery that sells to order
- What's slowing you down
- The same questions in my DMs every day, and orders I write by hand in a notebook
- What you want
- A look people know me by, a website that takes orders, and replies to the repeated questions
Request received, and a real person reads it
Scope page
- Identity: logo, colors, type, post templates
- A website in Arabic and English, and a request form that reaches your inbox
- An automated reply to the repeated questions, and a handover point to you
- Two revision rounds on everything we deliver
Timeline: written here before we startWaiting for your approval
- Primary
- Background
- Secondary
- Post
- Story
- Invoice
وردة السمسماطلب
- خبز بالحبة السوداء
- كعك بالتمر
- خبز الشعير
أرسل طلبك
Phone first, in two languages · shown here in Arabic, as the bakery's customers see it
Launch day
- The website is live, and orders reach your inbox
- The automated reply is on your channel, and passes you what needs you
- Identity files in your hands, in editable formats
- A walkthrough on using it, and follow-up through the first days
From Idea to Momentum
01Identity and website
One look customers know, and a website that takes orders
We build the identity first, then carry it onto your website and every template you use, so customers see the same you wherever they find you
- A logo, a color and type system, and a brand guide
- Templates for your posts and documents
- A website or store in Arabic and English that works on a phone
- A request form that reaches your inbox
- Headings
- خبز اليوم جاهز
- Body
- اطلب قبل الظهر، ونجهّز طلبك بعد العصر
- Latin
- Wardat Alsimsim Bakery
- Post
- Story
- Invoice
An Arabic brand's guide, shown in its own type · the bakery's name means Sesame Flower
خبز بيتي بالطلب
اختر، أرسل طلبك، ونرد عليك
- الحبة السوداء
- كعك بالتمر
- خبز الشعير
أرسل طلبك
One site in two languages, and the direction flips with it · press English to see
NameNora
OrderDate ka'ak, two boxes
PickupThursday, late afternoon
An example inside the page, it sends nothing
02Orders and operations
An order moves through its steps by your own rules
We connect the order to the invoice, the notification and the schedule, and write you a page on what happens and when you step in, then stay with you after delivery if you want
- Orders and invoices without copy and paste
- An operations page on each step and when you step in
- Hosting, monitoring and updates after delivery
- A monthly report, and one accountable person you know
- 1The order arrived from the website
- 2The invoice was issued in the customer's name
- 3The customer was notified of the pickup time
- 4The order was logged in your schedule
Your ruleA large order or a change from the customer stops with you for review
Press to watch the order move through its steps
Operations page
- When it starts
- When an order arrives from the website
- What happens
- An invoice, then a message to the customer, then a row in the schedule
- When you step in
- An order outside your rules, or a change from the customer
- Who you talk to
- One person you know
Monthly follow-up
- HostingChecked
- MonitoringRunning
- UpdatesApplied
- Monthly reportIn your inbox
And one accountable person you know, so you talk to them and not to a ticket form
03Replies and content
Ready replies to your customers' questions, and posts that go out on time
The automated reply answers what repeats and passes you what needs you, the calendar says what goes out and when, and nothing goes out before you approve
- An automated reply that runs on your channel
- A clear point where the customer is handed over to you
- A monthly plan and material ready to post
- A calendar that says what goes out and when
Hello, when will my order be ready?
Hello, an order placed before noon is ready the same day, late in the afternoon
Try another question
Month calendar
Short videos, photos and carousels, each post with its day and platform, and nothing goes out before you approve
04Numbers
Know what sells and what doesn't
A numbers page from your store's data that you open whenever you like, and a monthly report in plain words on what changed and what we suggest
- A numbers page you open whenever you like
- A monthly report that says what changed
- A suggestion we write for you, and the decision is yours
Orders by item, this month
Monthly report
- What changed
- Date ka'ak went up, and white bread went down
- What we suggest
- A new photo of the date ka'ak at the top of the page
- What we watch
- Orders that start on a phone and don't finish
05How we work
From the first message to files in your hands
Five steps, and scope and timeline are written before we start
- 01
Request
You tell us in a short form what's slowing you down and what you want
You receiveA message confirming your request arrived
- 02
Understanding
A real person reads your request, replies within one working day, and asks what's needed
You receiveA few specific questions
- 03
Scope
We write what we build and when it's ready on one page, before any work
You receiveThe scope page for your approval
- 04
Build
We build in short batches you see and comment on before we continue
You receiveA preview after each batch, and two revision rounds
- 05
Handover
We launch with you, show you how to use it, and follow up through the first days
You receiveYour files in editable formats
Start with the thing taking your time today
A three-step form, and a reply from a real person within one working day
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